Refund Policy

Welcome to Zan Academic Portal. We understand that occasionally, you may need to request a refund for fees paid for services provided by us. Please take a moment to review our refund policy.

Exam Fee and Admission Fee Refund Policy

At Zan Academy, we collect exam fees, admission fees, and other charges for the services we provide. These fees are generally non-refundable. Refunds will only be considered under the following conditions:

  1. If a payment was made in error, you may request a refund within 24 hours of the payment date.
  2. If we are unable to provide the services for which you paid due to unforeseen circumstances on our end, a full refund will be issued.

Partial Refunds

If a valid reason for a refund is established, and the request is approved, we may issue a partial refund. Please note that the amount utilized for the student, including any academic materials or resources, will not be refunded under any circumstances.

Requesting a Refund

To request a refund, please follow these steps:

  1. Send an email to [email protected] with the subject “Refund Request – ZANACD.”
  2. In your email, provide the following information:
    • Your full name
    • Admission Number
    • Contact information
    • Payment details (date, amount, transaction ID, etc.)
    • The reason for your refund request
  3. We will review your request and respond within 5 business days.

Contact Us

If you have any questions or concerns regarding our refund policy, please don’t hesitate to contact us at [email protected].

We reserve the right to amend this refund policy at our discretion. Please review it periodically for any changes.

Effective Date: 1st April 2024